In response to the COVID-19 pandemic, and being deemed “essential business” by the governor of the state of Florida, we want to assure you, our loyal customers, that Pro Movers Miami has, and always will,put the safety of our team and that of our customers first and foremost. We are committed to following all best practices and guidelines for sanitation and for cleanliness, and are taking all of the necessary precautions as we proceed to service your move. To that end, extensive measures are being taken wherever possible to combat the spread of this virus, while still being safe and efficient as we continue to provide you with the first-class, five star moving experience that you have come to expect of us. Here are some of the proactive measures we’ve implemented and will continue to implement:

  • All estimates are being provided over the phone, virtually, on-line or via email until further notice.
  • Pre-move wellness checks for both our customers and our crew members, where all will be asked to advise us if you feel ill or suspect exposure to the virus. For our movers it would be mandatory that they stay home, and for our customers, moving services can be rescheduled, postponed or cancelled to mitigate risk, should that be necessary.
  • Our crews are equipped with gloves, disinfectant sprays/wipes and hand sanitizer for your protection and theirs.
  • We have put into effect social distancing measures, and although we have always valued the professionalism and respect that comes along with a good introductory handshake and a departing thank you, we ask for your understanding that for the safety and well-being of everyone, there’ll be no handshake or touching of any kind.
  • Upon arrival, our crew will still introduce themselves, walk through the home with appropriate social distance, begin to protect the home with all safeguards like floor runners, and door jams (as they always do), but in addition we ask you now (with all due respect), to please give them the appropriate space they need to safely and efficiently service your move and allow them space to do their job.
  • When available and appropriate, open doorways and windows to increase air circulation and ventilation.
  • We are also taking measures to sanitize the cabs and boxes of our trucks, as well as all blankets, pads, tools and equipment after each and every move to reduce any risk of cross-contamination.
  • It is our hope and our expectation that you will take the same precautionary measures that we are taking, and that will also sanitize and wipe down any and all exposed surfaces and furniture prior to our arrival. Anything that you can do to help keep our working conditions safe and sanitary for our men, is equally appreciated.
  • Owners / office staff will be working around the clock from home with complete access for our team and our customers via phone, email and text.

Again, thank you for choosing Pro Movers Miami, it is our sincere pleasure to serve you. Our Promise to you, and no matter what circumstances, is to continue to deliver the 5 stars moving service that our customers depend on. Should you need to reach us directly, please feel free, Text is always the quickest, and we are literally her for you 24/7.

Thank you, be well and stay healthy!

Understanding moving company liability

Since relocation is not an easy task, it is always a good idea to hire a moving company. However, before you hire reputable movers, you need to consider many aspects of that company. Most importantly, you need to be sure that the chosen company is licensed and insured. Because all of your personal items, collectibles, precious belongings, things of sentimental value, and expensive goods that you have purchased need to arrive at the new home successfully. So, even if you hire a reliable mover with many years of experience, they can make mistakes at any time. And you can lose your items. Or they can get damaged. That is why it is important to understand moving company liability. And Pro Movers Miami will explain to you all your options in order to protect your belongings during the relocation.

Understanding moving company liability

Now let’s see what you need to know in order to understand moving company liability. Firstly, you need to know the difference between two fundamental types of movers’ liability. Those two liabilities are governed by the federal law that moving companies are obliged to offer. We are talking about full value protection and released protection. Bear in mind that these are not types of insurance policies. They are obligatory tariffs of liability by the Department of Transportation. Also, the moving company will explain both options to you. Moreover, your movers need to provide you with the “Your Rights and Responsibilities When You Move” document. According to your choice, you will get a different amount for damaged or lost belongings. Hence the movers bal harbor suggest you read the options you have in order to make a good decision about which one suits you better.

A man is thinking
Get all the information about moving company liability

Full Value Protection

Now we will talk about the Full Value Protection liability. Under this liability, the moving company owes you a reimbursement in the cases of lost, damaged, or destroyed belongings. Hence, this liability option will allow you to choose one of three possible solutions for every item that can be reimbursed:

  • Fix your item
  • Get an item that is alike
  • Obtain cash settlement which is based on the cost to have your item repaired, or the amount that equals the current market value of it.

Even though the full value protection coverage is made to guarantee safety for your items, moving companies can limit their liability when it comes to things with a high value. An item of great value is any item whose value exceeds $100 per pound. Hence these may include things such as jewels, antiques, art, and silverware. So, if you want to relocate such items, luxury moving company suggests you get the insurance of those in advance, Additionally, you should make an inventory and list all of your items of extraordinary value.

A person is writing
Make a list of all your valuable items

Released Value Protection

There is one most important thing to be aware of when it comes to the Released Value Protection. That is, moving companies are obliged to give you this cargo coverage without extra charges. And you should know that it is equal to only $0.60 per pound per item. And that is pretty low. For instance, let’s say that your laptop weighs 5 pounds and costs $2,000. And if movers damage it during the relocation, you will only receive $3 as reimbursement. Hence, in other words, the moving company liability, in this case, is founded only on weight. And it has nothing to do with the actual value of the items that you are transporting. If you want to know more, you can always check moving quotes Miami and get the information.

Insurance from a third party

Additionally, you can purchase insurance from a third party. However, before you do that, it is very important to check your home insurance. Because you may find out that your items are already insured. And, of course, third-party insurance won’t be included in your relocation cost. So you will need to purchase it additionally. When it comes to getting insurance, there are rules of the 60 cents coverage per pound. Those are valid. Other amounts of reimbursement derive from the insurance you buy. So, you need to make sure that you get a document for the mover ascertaining that you own insurance.

Comprehend moving company liability

Lastly, there are additional things to consider. So, when you agree to a Full Value Protection, moving insurance, or Released Value protection, you must receive some sort of a guarantee. The guarantee is that whatever happens to your items, you will receive reimbursement. Still, there are some limitations. For instance, the movers can give you released protection only if they do the packing. In other words, it is not valid if you do the packing by yourself. Also, the mover can reject to reimburse you if you are transporting dangerous substances. So it is very important to read what not to pack. Or you can simply ask the movers for the list.

A woman is packing her items
You can’t get released protection if you pack your items by yourself

Secure your items

Again we want to remind you that moving company can limit their liability if you are transporting belongings with a cost of $100 per pound or more. Hence we advise you to let them know about these items. And don’t forget to prepare a full list with all items of high value and their descriptions. Additionally, you need to know that in case that you have problems with your moving company you cannot settle, you can always file a complaint. However, you may need to find the instructions on how to do it. And find a sample letter. So, if you wish to decrease the chance of such an event happening, it is a good idea to hire a reliable company.