In response to the COVID-19 pandemic, and being deemed “essential business” by the governor of the state of Florida, we want to assure you, our loyal customers, that Pro Movers Miami has, and always will,put the safety of our team and that of our customers first and foremost. We are committed to following all best practices and guidelines for sanitation and for cleanliness, and are taking all of the necessary precautions as we proceed to service your move. To that end, extensive measures are being taken wherever possible to combat the spread of this virus, while still being safe and efficient as we continue to provide you with the first-class, five star moving experience that you have come to expect of us. Here are some of the proactive measures we’ve implemented and will continue to implement:

  • All estimates are being provided over the phone, virtually, on-line or via email until further notice.
  • Pre-move wellness checks for both our customers and our crew members, where all will be asked to advise us if you feel ill or suspect exposure to the virus. For our movers it would be mandatory that they stay home, and for our customers, moving services can be rescheduled, postponed or cancelled to mitigate risk, should that be necessary.
  • Our crews are equipped with gloves, disinfectant sprays/wipes and hand sanitizer for your protection and theirs.
  • We have put into effect social distancing measures, and although we have always valued the professionalism and respect that comes along with a good introductory handshake and a departing thank you, we ask for your understanding that for the safety and well-being of everyone, there’ll be no handshake or touching of any kind.
  • Upon arrival, our crew will still introduce themselves, walk through the home with appropriate social distance, begin to protect the home with all safeguards like floor runners, and door jams (as they always do), but in addition we ask you now (with all due respect), to please give them the appropriate space they need to safely and efficiently service your move and allow them space to do their job.
  • When available and appropriate, open doorways and windows to increase air circulation and ventilation.
  • We are also taking measures to sanitize the cabs and boxes of our trucks, as well as all blankets, pads, tools and equipment after each and every move to reduce any risk of cross-contamination.
  • It is our hope and our expectation that you will take the same precautionary measures that we are taking, and that will also sanitize and wipe down any and all exposed surfaces and furniture prior to our arrival. Anything that you can do to help keep our working conditions safe and sanitary for our men, is equally appreciated.
  • Owners / office staff will be working around the clock from home with complete access for our team and our customers via phone, email and text.

Again, thank you for choosing Pro Movers Miami, it is our sincere pleasure to serve you. Our Promise to you, and no matter what circumstances, is to continue to deliver the 5 stars moving service that our customers depend on. Should you need to reach us directly, please feel free, Text is always the quickest, and we are literally her for you 24/7.

Thank you, be well and stay healthy!

How to handle disputes with movers

With a process as complicated as moving, you can’t always plan for everything. Even if you organize it the best way possible, you can’t predict the actions of other people. Any time you hire a moving company, you put your fate in their hands. In most cases, everything will go smoothly. However, sometimes unpleasant events occur that might put your move in jeopardy. Even though you might be stressed, you should keep your cool. We have the best tips for you to handle disputes with movers without overreacting.

Most common disputes with movers

While every situation is different, people often have disputes with movers for three main reasons. Take a look and think if you could avoid these issues in the future.

They are late with delivery or pickup

When you hire a moving company, you expect them to follow the time you agreed upon. This is especially important if you are in a hurry or have time-sensitive items. However, sometimes the company doesn’t show up on time to pick up your belongings. On the other hand, they might be late delivering them to your new home. Whatever the case, the time-frame isn’t honored. Although the moving company might have done everything right, there are outside factors that can make your items late. For example, the weather conditions are bad and the company isn’t able to travel safely.

a watch - Don't panic if they are a little late.
If the movers are more than a few hours late, it should be a red flag.

At the moment when you try to handle disputes with movers, your move is already in jeopardy. To avoid this in the first place, you should hire reliable Kendall movers that will make sure your move runs as smoothly as possible.

They charged more money than you agreed to

Once they get the bill after the move, many people are surprised at the final cost. If you see that the company charged you more than you initially agreed on, you will likely get angry. However, think of the conditions of your move. If the movers had to climb 3 flights in a building with no elevator, then the bill is high for a reason. There are other instances where you might have to pay more as well, such as narrow streets or no parking close by. On the other hand, the company might be trying to scam you, so make sure that you read your contract carefully before you take any steps.

Before you hire a company, make sure that they are registered and have all the licenses they need. Always hire a trustworthy moving company Fort Lauderdale and you won’t have to worry about hidden costs.

They damaged your items

No one likes to open a box in their new home and find broken glass inside. If this happens to you, you should know how to handle disputes with movers regarding your items. In most cases, you will have nine months to send a complaint to the moving company. Also, before you do so, think about how you packed your items. Make sure that you write FRAGILE legibly on every box containing breakables. This will let the movers know that they should handle them with care.

Broken items are among the most common reasons to handle disputes with movers.
When something valuable is broken, check if you have mover’s insurance.

Keep calm when you handle disputes with movers

The entire process of moving can cause a person a lot of stress. You have to keep everything in check and make sure that it runs smoothly. However, once a problem with your movers comes up, you are likely to get angry. Even though you want to shout at someone over the phone, you should keep your cool. If you talk to the movers in a friendly and calm way, you will be more likely to get the results you want. Anger might only escalate the situation and make it even worse.

Read your contract carefully

The contract you sign with your moving company is the document that lays out your rights and responsibilities, as well as those of the company. Before you sign a moving contract, you should read it carefully. Make sure you understand all the aspects that it entails. Never sign anything you haven’t read or understood entirely. When you handle disputes with movers, you should read the contract again before taking any actions. Here you can read what your options are in case of damage to your items or late delivery. Also, you will learn how much time you have in order to file a complaint. Some companies will only allow a limited amount of time, so make sure you do this first.

Contracts protect you from being taken advantage of.
Hire a lawyer to go over the contract with you and explain it.

You should always try to solve issues with movers in a calm way and through conversation. Sit down with them and try to come to a solution that works for you. After all, they are only people and can make mistakes like everybody else. However, if this doesn’t resolve the situation, you can use your contract when you take legal action against the company. Make sure that you have more than one copy of the contract so that you can present it to the court and your legal representation.

File a claim to handle disputes with movers

When you have tried to handle disputes with movers in a calm and respectful way but failed, you can file a complaint. This is a sure-fire way of resolving the issue you have with the company. There are associations that protect people who are moving from being taken advantage of. Depending on the location of your move, you can find a federal or a state agency. The safest way is to contact the Federal Motor Carrier Safety Administration. They will contact the company themselves and resolve the issue as a mediator. You won’t have to deal with the movers anymore and can rest assured that your damage, loss of property, or any breach of contract will be handled. Moreover, in most cases the organization will resolve your dispute within 30 days, so you don’t have to go through a long and draining process.