In response to the COVID-19 pandemic, and being deemed “essential business” by the governor of the state of Florida, we want to assure you, our loyal customers, that Pro Movers Miami has, and always will,put the safety of our team and that of our customers first and foremost. We are committed to following all best practices and guidelines for sanitation and for cleanliness, and are taking all of the necessary precautions as we proceed to service your move. To that end, extensive measures are being taken wherever possible to combat the spread of this virus, while still being safe and efficient as we continue to provide you with the first-class, five star moving experience that you have come to expect of us. Here are some of the proactive measures we’ve implemented and will continue to implement:

  • All estimates are being provided over the phone, virtually, on-line or via email until further notice.
  • Pre-move wellness checks for both our customers and our crew members, where all will be asked to advise us if you feel ill or suspect exposure to the virus. For our movers it would be mandatory that they stay home, and for our customers, moving services can be rescheduled, postponed or cancelled to mitigate risk, should that be necessary.
  • Our crews are equipped with gloves, disinfectant sprays/wipes and hand sanitizer for your protection and theirs.
  • We have put into effect social distancing measures, and although we have always valued the professionalism and respect that comes along with a good introductory handshake and a departing thank you, we ask for your understanding that for the safety and well-being of everyone, there’ll be no handshake or touching of any kind.
  • Upon arrival, our crew will still introduce themselves, walk through the home with appropriate social distance, begin to protect the home with all safeguards like floor runners, and door jams (as they always do), but in addition we ask you now (with all due respect), to please give them the appropriate space they need to safely and efficiently service your move and allow them space to do their job.
  • When available and appropriate, open doorways and windows to increase air circulation and ventilation.
  • We are also taking measures to sanitize the cabs and boxes of our trucks, as well as all blankets, pads, tools and equipment after each and every move to reduce any risk of cross-contamination.
  • It is our hope and our expectation that you will take the same precautionary measures that we are taking, and that will also sanitize and wipe down any and all exposed surfaces and furniture prior to our arrival. Anything that you can do to help keep our working conditions safe and sanitary for our men, is equally appreciated.
  • Owners / office staff will be working around the clock from home with complete access for our team and our customers via phone, email and text.

Again, thank you for choosing Pro Movers Miami, it is our sincere pleasure to serve you. Our Promise to you, and no matter what circumstances, is to continue to deliver the 5 stars moving service that our customers depend on. Should you need to reach us directly, please feel free, Text is always the quickest, and we are literally her for you 24/7.

Thank you, be well and stay healthy!

How to interview Miami movers before hiring them

When you want to make the moving process easier, you hire professionals to help you with it. And in order to hire the right movers, you will interview several moving companies and finally choose the one that fits your needs best. There are a lot of moving companies in Florida, and it is important that you choose the right one for you. That is why we bring you this useful guide on how to interview Miami movers before hiring them. Ask your movers a set of excellent questions and you will be able to assess whether you should hire them or not.

interview Miami movers in order to know the price of the move. A calculator, a paper and a pen
In order to know the exact price of the move, interview Miami movers about the way they determine the cost of the move.

What is their USDOT number?

The first question that you should ask when you want to interview Miami movers is what is their registration number. Your movers should have a license for moving with the US Department of Transportation. You can easily check this with the USDOT number, on the site of FMCSA. This number will give you a lot of information about the moving company.

When you interview Miami moving team ask them if they offer insurance?

The second most important question is whether your movers offer moving insurance. When we are talking about moving, insurance is not the right word. Instead, liability is the word we are looking for. There are two types of liability that your movers will assume in case your items get damaged and lost.

  • Full value protection – When you have full-value protection liability, movers will compensate you for the current market value of your item. Here, you need to pay a premium upfront, but it is worth it if your items are valuable.
  • Released value protection – Here you do not have to pay anything upfront. With this type of liability, movers will compensate you around 0.60 cents per pound. This is only suitable for items that are not too valuable.

What is the estimated cost of the move?

When you interview Miami movers before hiring them, bear in mind that you need to know the estimated cost of the move in advance. If they offer to estimate the cost over the phone, ask them whether they can send someone to your home instead. When their representative arrives at your home, they will assess what kind of services you would need. And also what is the weight of your belongings, what are the possible issues that can arise. Ask for the estimate to be given to you in writing. Also, check out for the benefits of a binding moving estimate.

A woman writing kitchen on a moving box with a red pen
Don`t forget to ask your movers what are the additional fees and how much do they cost and avoid unpleasant surprises.

What are the additional fees and how much do they cost?

Additional fees are a vital part of the moving costs, as they can raise the final price for a significant amount. Ask Miami movers what are the additional fees you may be charged for, and how much will that cost. Usually, additional fees are charged when there is no elevator in the building, or there is no parking space in front of your home. Also, if the furniture or other large items cannot be taken out through the doors directly, you will be charged additional fees. Make sure that they are transparent in the agreement so that you know exactly what to expect.

Do the movers have subcontractors?

When your movers hire smaller companies to fulfill some services, they will use subcontractors. You should treat subcontractors just like your main movers. Ask your moving company to give you information about the subcontractors so that you can check for yourself whether they are reliable or not. You have the right to know who will be dealing with your household items at any moment.

Do they offer storage services?

In most cases, you need to store your items for a few days or weeks before you can get them to your new home. Now, your Miami movers should have storage facilities ready for you for as long as you need. Miami storage facilities are safe and you do not have to worry about leaving your items there, not even for a split second.

Do they have what it takes to perform the move?

Your Miami movers must be able to respond to any challenge of your move. This implies that they have enough experienced staff to move your household belongings. At least five years of experience is enough for the move to go smoothly. Secondly, they need to have the right equipment and enough of it. Ask them if they have enough moving trucks, furniture dollies, packing materials.

Interview your Miami movers so that you know every step of the process and what is involved in it. Finally, if you need special services such as piano moving, ask them if they have ever done it, and whether they can do it safely. If not, maybe it is better to start looking for a new moving company.

storage units with blue doors, marked with number 9, 8, and 7
Your movers should have storage facilities ready for your items.

How do they handle claims and complaints again them?

Once the move is over, and you find out that some of your items are lost or damaged, you can file a complaint against your movers. But, it is very important to know in advance what is your Miami movers` policy about the complaints. What is the deadline for submitting the claim, what documents are needed, etc? Feel free to ask your movers whether they have some unresolved claims and how many claims they had so far.

Moving is all about making all sorts of decisions, in order to have the best moving experience. Ask your movers all that you want to know besides these questions and you will be able to determine whether they are right movers for you. When you interview Miami movers, remember that they are here to help you and should give you the answer to each and every question you ask. Good luck!