In response to the COVID-19 pandemic, and being deemed “essential business” by the governor of the state of Florida, we want to assure you, our loyal customers, that Pro Movers Miami has, and always will,put the safety of our team and that of our customers first and foremost. We are committed to following all best practices and guidelines for sanitation and for cleanliness, and are taking all of the necessary precautions as we proceed to service your move. To that end, extensive measures are being taken wherever possible to combat the spread of this virus, while still being safe and efficient as we continue to provide you with the first-class, five star moving experience that you have come to expect of us. Here are some of the proactive measures we’ve implemented and will continue to implement:

  • All estimates are being provided over the phone, virtually, on-line or via email until further notice.
  • Pre-move wellness checks for both our customers and our crew members, where all will be asked to advise us if you feel ill or suspect exposure to the virus. For our movers it would be mandatory that they stay home, and for our customers, moving services can be rescheduled, postponed or cancelled to mitigate risk, should that be necessary.
  • Our crews are equipped with gloves, disinfectant sprays/wipes and hand sanitizer for your protection and theirs.
  • We have put into effect social distancing measures, and although we have always valued the professionalism and respect that comes along with a good introductory handshake and a departing thank you, we ask for your understanding that for the safety and well-being of everyone, there’ll be no handshake or touching of any kind.
  • Upon arrival, our crew will still introduce themselves, walk through the home with appropriate social distance, begin to protect the home with all safeguards like floor runners, and door jams (as they always do), but in addition we ask you now (with all due respect), to please give them the appropriate space they need to safely and efficiently service your move and allow them space to do their job.
  • When available and appropriate, open doorways and windows to increase air circulation and ventilation.
  • We are also taking measures to sanitize the cabs and boxes of our trucks, as well as all blankets, pads, tools and equipment after each and every move to reduce any risk of cross-contamination.
  • It is our hope and our expectation that you will take the same precautionary measures that we are taking, and that will also sanitize and wipe down any and all exposed surfaces and furniture prior to our arrival. Anything that you can do to help keep our working conditions safe and sanitary for our men, is equally appreciated.
  • Owners / office staff will be working around the clock from home with complete access for our team and our customers via phone, email and text.

Again, thank you for choosing Pro Movers Miami, it is our sincere pleasure to serve you. Our Promise to you, and no matter what circumstances, is to continue to deliver the 5 stars moving service that our customers depend on. Should you need to reach us directly, please feel free, Text is always the quickest, and we are literally her for you 24/7.

Thank you, be well and stay healthy!

Early signs of a moving scam

When you decide to move, the last thing you want to happen is for you to get scammed. There are some “companies” that may want to do this. While this is very illegal and immoral, people still do it because they consider this “easy money”. If you are presented with a too-good-to-be-true price and services – beware, because they may try to scam you. You need to hire reliable movers to get your belongings to your new house safely. In this text, we will cover some early signs of a moving scam, and ways the fake movers will try to conduct their illegal business.

Paying up-front

Fake moving companies will often ask you to pay up-front, before the move. This way they can get your money and never answer your calls again. Reliable moving companies will mostly ask for payment after the delivery is done. Some may charge you a small percentage before the move, but this is only done to ensure that you are serious as well. A small 20% fee to ensure that you took their job seriously, will make reliable moving companies trust you, as well as gaining your trust.

Checking the company’s website

This is a very important step in your move. If the company is reliable, they will have a website with all their services stated. Shady movers will either have a low-budget website which offers no information, or not have a website at all. There will probably be some reviews on the website. A big number of bad reviews is a sure sign that the company is not reliable. However, you should be wary of many positive reviews as well. This can indicate fake reviews the scammers wrote for themselves and are trying to bait people in using their services. Encountering a website like this is a good sign of a moving scam.

Check the company’s website!

No company address – an early sign of a moving scam

A reliable company will always have an address and a phone number stated on the website. Some fake moving companies will have fake addresses, so you should always check if the address exists at all. Try using Google Maps or other search engines to verify the address and see if it is real.

Informal phone etiquette

Although being kind and friendly is very appealing to some customers, being too friendly can be a sign of a moving scam. Little to no professionalism in your phone calls or communication should be avoided. You need to find someone who will consider their job seriously before making a decision. It is better to hire someone who is serious and 100% professional than someone who is friendly and informal. This is a sign of them trying to lure you into hiring them by acting as your friend.

The company representative icon.
The company representative should sound as professional as possible.

Low moving prices

Some movers may try to bait you by using low prices. Moving to Miami or anywhere else is an expensive endeavor and you will probably try to use every way to make it cheaper. But, be wary of low costs of the moving process handed to you by the company of your choice. They can make you pay this up-front, and charge you a lot more money upon delivery. This scam is often called the hostage scam. They will deliver your belongings to your new home and refuse to open the truck before you pay the price you never agreed upon. This situation can be solved by renting your own truck and keeping a copy of the key.

One more way they may try to scam you is demanding you pay by cash. Although paying by cash can save you some troubles of check writing and other boring bureaucratic stuff, this allows the scammers to get away with their scam. This will leave you with no proof of your payment. Some companies will give you the option of paying by cash, but scammers will consider that the only option of payment. Be wary of this.

No written contract

A reliable moving company will always give you a contract with a quote and an estimate. An estimate is when the movers look at your belongings and give you a price depending on the weight and size. Other than that, distance is another thing they will consider before making an estimate. The price may wary a little from the estimate, but you will have a general idea of how much the moving process will cost.

There are many ways to make your move cheaper if you wish to do so. Scammers will try to make you believe that a contract is irrelevant but this only gives them a chance to scam you. This way, you cannot sue them for scamming you because you have no proof of it. Always ask for a contract, and if the company refuses to give you one, look for another company, because there is a big chance that this one is a scam.

A contract. - it will prevent a moving scam from ever happening
Demand a contract!

Some examples of clever scams

There are some scams that even people that did their homework fall for. We have already mentioned the hostage one, but there are some more moving scams that you need to be wary of:

  • The shifty scale:

This is when the company gives you an estimate, but report back a much larger weight when they actually do the weighing. This can be prevented if you are present at the weighing.

  • The broken broker:

This is when a broker gives you a false estimate. They will then give a much bigger estimate to the company, and when the movers appear at your door with a much larger price than you agreed with your broker, you will be surprised. And that is how this moving scam works. Simple and easy.

  • The lowball:

This is when the company excludes all the additional fees. Later, on a moving day, some prices you have not agreed upon pop up. The movers will refuse to do the move if they are not compensated.

Always beware of scammers, as they have a lot of ways to carry out their unethical plan. By following the steps included in this text, you will be well prepared for early signs of a moving scam, and find ways to prevent it. Or – choose our moving services and our team and ensure safe relocation!